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Announcement

Publication of BNI Syariah Complaint Handling

  • 3/27/2019 10:48:00 AM
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Assalamu’alaikum warahmatullahi wabarakatuh

Dear BNI Syariah Customers, we hereby announce the following publication regarding BNI Syariah Complaint Handling:

Types of Financial Transactions Done On Progress Not Completed Number of Complaints
Fundraising  Total   Precentage   Total   Presentage  Total   Presentage   
SAVINGS 8 0,040 % - - 8
DEPOSITO 1 0,005 % - - 1
Payment System  
ATM and DEBIT CARD 15,934 79,368 % 494 2,46 % - 16,428
E-BANKING 2,678 13,339 % 78 0,39 % - 2,756
FINANCING CARD 6 0,030 % - - 6
PRIVATE CARD 875 4,358 % 2 0,01 % - 877
TOTAL   19,502 97,14 % 574 2,86 % - 20,076

*Data per Januari 2019

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